Important Updates Regarding COVID-19

CURBSIDE PICK-UP SERVICE SUSPENDED

Friday, October 8th – Starting today, Friday October 8th, 2021, Trulieve Eastern Pennsylvania (Devon, King of Prussia, and South Philadelphia) will no longer offer curbside services. Patients can still sign up for our Caregiver Services for home drop-off as an alternative. If you are interested in Caregiver Services, you can sign up here.

Masks strongly encouraged in Philadelphia

Wednesday, August 11thIn accordance with local health and safety guidelines, all patients are asked to wear a mask while inside Keystone Shops South Philadelphia, regardless of vaccination status. Masks for employees are required at all times while indoors. If you would prefer to shop without a mask, please consider taking advantage of our Curbside Pick-Up program or have your medicine delivered to you through our Caregiver Program. Read below to learn more about these available options! We appreciate your understanding and flexibility as we all work towards ensuring patient safety. 

CURBSIDE PICK-UP & cAREGIVER pROGRAM 

Monday, June 14th -The Emergency Provisions set forth by Governor Tom Wolf have been extended, and are set to be in place until September. Additionally, patients are allowed to purchase 90 day supplies of their medical marijuana and physicians are able to offer telemedicine services, which allows for virtual certification and re-certification appointments. 

If you benefited from the temporary changes allowed under the Emergency Provision, you can still advocate for change and support PA House Bill 1024, as these provisions are set to end again in September. While this decision was made by PA’s state legislators, we as PA residents have a voice in this matter. Reach out to your representative and explain the impact of these temporary changes. Encourage the passing of HB1024 that the temporary changes to the MMJ program can continue.

Call or email your legislator today by clicking here.

In-store Shopping Now Available

Wednesday, May 5th – We are incredibly excited to be opening our doors back up to allow patients inside the dispensary. We have spent the past couple of weeks enacting all the proper safety measures for in-store shopping such as sneeze-guards at each point-of-sale and directional floor signage to keep patients socially distanced.

We ask that patients wear a mask when utilizing any of our services. If wearing a mask is not possible for health reasons, an alternative method of dispensing may be arranged upon your arrival.

In-store Shopping

Our doors are now open for patients to shop in-store. While we strongly recommend placing an online order before arriving at the dispensary, it is not required. Online orders placed for in-store shopping can be modified once you arrive at the dispensary.

To keep patients socially distanced, a limited amount of patients will be allowed inside the dispensary. This may cause the line to extend outside of the dispensary.

Curbside Orders

For those who have enjoyed our curbside and express pick-up services, have no worry as we will continue to offer easy-to-use curbside pickup. We have made some changes to the curbside pick-up process that we believe will make picking up your medicine easier than ever.

Moving forward, our previously offered curbside and express pickup options will be combined. If you would like to speak to one of our dispensary technicians about any of your products, we ask that you come inside the dispensary to do so. No changes or additions will be able to be made during the curbside pickup process. All curbside orders are now final once they are placed. If you need to make changes to your order, you will be asked to complete the transaction in the store.

To place a curbside pick-up order, navigate to the Reserve Online part of our website and select your items. Then, upon checkout, select Curbside pickup as well as a designated Curbside pickup time. Please arrive within your selected pick-up time.

When you arrive, please park in the curbside pick-up designated parking spots and remain in your vehicle. Then, using the link you received in a text message when your order was confirmed, let us know that you have arrived. Please let us know the color, make, and model of your vehicle, as well as which spot you are parked in.

One of our technicians will meet you at your vehicle to confirm your order, collect payment, and collect your IDs so we can get you checked-in to our system. A technician will then deliver your order to your vehicle, along with your ID cards and any change owed. 

We will continue to accept both cash and debit for all curbside orders. 

 


 

Phone Medical Consultations Now Available

Monday, April 6 – In our continuing efforts to fight community spread of COVID-19, Keystone Shops is now offering medical consultations by phone only. The process is simple and provides the same level of care while keeping staff and patients safe.

We recommend new patients take advantage of the free medical consultation, but appointments are open to all patients. To schedule a phone consultation, please follow the steps below:

Visit https://keystoneshops.com/schedule-appointment/ and sign-up for a time slot that works for you

Please arrive at your selected location about 15 minutes before your appointment. Once you arrive, please follow the steps below.

  1. Park in our private parking lot and, after putting on acceptable Personal Protective Equipment, bring both your PA Medical Marijuana card and PA issued ID card (driver’s license, etc.) to the receptionist at our front door.
  2. The receptionist will take your information including your cell phone number. New patients will need to fill out a brief intake form. You will not enter the building.
  3. Return to your vehicle and an onsite Medical Professional will call you to conduct the consultation while you stay in your vehicle.
  4. When the consultation ends you will be contacted by a sales tech to place an order. The order will then be delivered to your vehicle. You may pay with cash or debit card via a mobile credit card reader. 


 

COVID-19 Safety Measures Extended to November 2021

April 3, 2020 – The Pennsylvania Department of Health (DOH) announced that COVID-19 related safety regulations have been approved to remain in effect until November 2021. This includes parking-lot delivery, remote certifications, and other regulations listed below.

 


 

Keystone Shops Implements Parking-Lot Delivery, Remote Certification Consults Approved

(Updated April 3) – Keystone Shops is excited to announce that parking lot delivery of medical marijuana is now temporarily approved. Keystone successfully submitted for emergency approval of Parking Lot Delivery to help slow the spread of COVID-19, and the Pennsylvania Department of Health (DOH) temporarily approved the measure for all dispensaries across the Commonwealth. 

After successfully testing and refining processes since 4 PM Friday, March 20, Keystone Shops will implement parking lot only delivery starting Tuesday, March 24, at all Keystone locations. To utilize parking lot delivery, patients should follow these guidelines:

  • Park their vehicle on-site
  • Approach the entrance to check-in and receive instructions 
  • Be ready to answer their phone while in their vehicle 
  • View Keystone’s mobile-friendly live menu at www.keystoneshops.com
  • Cash and debit accepted as payments
  • While it is not required, we strongly encourage your to reserve your product online 

Note: Some products that are on the list menu may not appear on the online reservation menu. This is to prevent products from being oversold. These products may still be available to purchase once you arrive at the dispensary.

Devon Reserve Online

KOP Reserve Online

Philly Reserve Online

Keystone’s parking lot delivery is quick and easy, and we will walk you through every step of the way. We strive to provide you with the same excellent level of patient service you’ve come to expect, and we thank you in advance for your patience as we work through these new procedures.

All of Keystone Shop’s friendly medical professional staff are available for consult via telemedicine. Interested patients can call or set up an appointment online. 

In addition to parking lot delivery, the Pennsylvania DOH has approved these safety measures to help stop community spread of COVID-19:

  • Caregivers may be assigned additional patients
  • Medical marijuana certification consultations (with appropriate medical history) & renewals may take place remotely
  • Patients may receive a 90-day supply of medical marijuana if they obtain the required authorization from an approved practitioner notated on their patient certificate

 

Medical marijuana dispensaries are considered a pharmacy by the state of Pennsylvania and therefore an essential business.  The non-life-sustaining business shutdowns mandated Thursday, March 20 by Governor Tom Wolf do not affect essential businesses, including Keystone Shops.  

For the most up-to-date information regarding Keystone Shops’ coronavirus action plan, please continue to visit our website at www.keystoneshops.com


 

Keystone Shops Reduces Operating Hours To Stop Virus Spread

March 18, 2020 – Keystone Shops medical marijuana dispensaries is taking additional steps to ensure patient safety during the ongoing coronavirus COVID-19 pandemic. With over 133 cases in Pennsylvania as of today, Keystone Shops’ top priority remains diminishing the spread of the virus while continuing to provide safe access to medical marijuana.

In addition to the steps taken last week (see below), Keystone Shops will implement the following policies:

  • Reduced operating hours to 10 a.m. – 6 p.m. at all locations
  • Staff will be assigned to and work within “teams” to reduce the chance of cross-contamination should a staff member become ill
  • Waiting room capacity will be limited to no more than 5-10 people at any given time. Patients may hand security officers their patient card and wait outside or in their vehicle for a phone call alerting them to enter the building.

Keystone Shops continues to work with the Pennsylvania Department of Health to gain approval to implement low-contact point-of-service procedures such as parking lot delivery.

Medical marijuana dispensaries are considered a pharmacy by the state of Pennsylvania and therefore an essential business. The shutdowns mandated Monday, March 16 by Governor Tom Wolf do not affect essential businesses, including Keystone Shops.

For the most up-to-date information regarding Keystone Shops’ coronavirus action plan, please continue to visit our website at www.keystoneshops.com


 

Keystone Shops Announces COVID-19 Response Plan 
Medical Marijuana Dispensary Aims to Keep Patients and Staff Safe

March 12, 2020 – Philadelphia-based Keystone Shops medical marijuana dispensaries announced a plan today designed to inhibit community spread of the new novel coronavirus, COVID-19, at their stores. The main goal of the plan, a revised version of their standard operating procedures, is to elevate patient and staff safety while maintaining patient-access to medical marijuana as long as possible.

While this plan is subject to change along with the developing coronavirus situation, the current steps being taken to battle coronavirus spread are as follows:

• Staff must take their temperature at the beginning of a shift; if a fever is detected, they must go home

• Staff must immediately wash hands upon entering the dispensary (and at all other appropriate times)

• Staff must wear medical gloves at all times and change gloves at appropriate intervals

• Each dispensary will have one staff member solely dedicated to cleaning – this includes sanitizing door knobs, touch screens, countertops, and other commonly used surfaces as every patient enters and leaves the building

• To avoid cross contamination, staff will no longer work at multiple dispensary locations; each store will have its own dedicated staff

• Patients are encouraged to stay home if they are not feeling well

In addition, Keystone Shops has formally requested the Pennsylvania Department of Health to approve an emergency procedure to permit parking lot dispensing. Once approved, this will enable products that have been reserved online to be processed and delivered to patients while they remain in their cars at Keystone Shops, thereby further reducing the chance of virus spread.

“The safety of our patients and staff is our utmost concern,” said Michael Badey, President of Keystone Shops. “We understand that medical marijuana is extremely important to the health and comfort of our patients, and our hope is the proactive approach we are taking now will allow us to continue providing medical marijuana throughout the duration of this pandemic.”

With dispensaries in Devon, King of Prussia, and South Philadelphia, Keystone Shops serves thousands of medical marijuana patients, many of whom are elderly, immunocompromised, or otherwise considered higher-risk for developing serious complications or even death if infected with COVID-19, according to the World Health Organization.

The new novel coronavirus originated in Wuhan, China early last year and has since spread globally. As of March 12, Pennsylvania has a total of 21 known positive coronavirus cases, with 13 in Montgomery County.

For the most up-to-date information regarding Keystone Shops’ coronavirus action plan, please visit their website at www.keystoneshops.com

Our Locations

With prime locations in Devon, King of Prussia, & Philadelphia, it's no wonder we are the top choice throughout the greater Philadelphia area. Reserve products online, get your medical marijuana dropped off at your home, or schedule an appointment below.

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